FAQs

Find answers to our most frequently asked questions.

General Questions

Who is Trusted Thread?

Trusted Threads is a national wholesale company specializing in selling bulk linen and textiles supplies for small to medium-sized facilities.

Who do you serve?

We cater to businesses that require large bulk orders of linens, sheets, towels and more. Including spas, salons, nursing homes, outpatient clinics, birthing centers, youth hostels, and vacation homes.

What types of products do you offer?

We provide a wide range of linens and textiles, including:

  • Towels
  • Sheets and bedding
  • Patient gowns 
  • Cleaning Towels
  • Incontinence Underpads 
  • Specialty fabrics for different industries

Ordering & Delivery

Is there a minimum order quantity?

We primarily serve commercial businesses and wholesale clients, so orders are always by the case. Contact us for details based on your specific needs.

How long does shipping take?

Shipping times vary based on location and order size. Most orders are processed within X business days, with delivery typically taking Y business days.

Do you offer expedited shipping?

Yes! If you need linens urgently, we offer expedited shipping options. Please reach out for availability and pricing.

Can I track my order?

Yes, once your order ships, we’ll provide you with a tracking number to monitor your delivery.

Product Quality & Customization

What quality standards do your linens meet?

We offer a range of linens suitable for homeless shelter to high end facilities. We have a big variety, and our team is here to help if not sure what is the right quality for your facility. Our products meet industry standards for comfort, longevity, and easy maintenance.

How do I care for my linens to extend their lifespan?

We provide care instructions with all orders to help maintain fabric quality. Generally, we recommend:

  • Washing in warm water with mild detergent
  • Avoiding bleach (unless specified)
  • Using low heat for drying to prevent wear

Returns & Customer Support

What is your return policy?

We accept returns for defective or incorrect items within X days of delivery. All returned items must be unused and in their original packaging.

Can I request a sample before placing a bulk order?

Yes! We offer sample swatches or single-unit samples for select products. Contact us to discuss your needs.

What type of payment do we accept?

We accept all major U.S. credit cards, including Visa, Mastercard, American Express, and Discover. We also accept wire transfers. We use secure payment processing to protect your data, and we never store your payment details.

We accept all major credit cards

How can I get in touch with customer support?

You can reach us via:
📧 Email: [your email]
📞 Phone: [your number]
📍 Address: [your location, if applicable]

At Trusted Threads, we ensure compassionate care meets quality products. With unbeatable wholesale prices and top-tier products, we simplify your supply needs. For nursing homes, eldercare facilities, spas, or salons, we're here to keep your routine crisp and clean. From hospital sheets to spa-quality towels - find everything you need in one convenient place with Trusted Threads.